Frequently Asked Questions
- Is the 2020 SNAG Conference still happening?
Unfortunately no. With the current conditions surrounding the COVID-19 pandemic, we cannot, in good faith, risk the health and safety of anyone involved by proceeding with our gathering. You can read more about the decision and plans moving forward on our website HERE, or see a video about it from our Executive Director HERE.
- What’s going to happen to all the programming, events and exhibitions that were planned for this conference?
Some elements will be able to be offered online. Some we may hold on to for the 2021 conference, which we are looking into the possibility of restaging in Philadelphia. Please watch our weekly emails, newsletters and social media for announcements and opportunities.
- How do I request a refund for my conference registration?
If you would like a refund, please complete this Refund/Donation GOOGLE FORM by April 15. Anyone who wishes to receive a full or partial refund must complete this form.
- How can I donate all or part of my refund?
First of all THANK YOU! SNAG is in a delicate financial place because of the cancellation of the conference and we so appreciate your support. To donate all or part of the fees you paid for the conference, please complete the Refund/Donation GOOGLE FORM. You will receive a donation receipt for tax purposes, along with our heartfelt thanks! Any amount you are able to give is much appreciated.
- How will I know if my refund/donation form was received?
You will receive an email verification once your form is submitted. Please remember that we will process refunds in the order in which the original registrations were received, and the manual processing of all refund requests will take approximately 90 days. If we do not receive your completed refund form by April 15, we will assume you wish to donate 100% of the fees paid to SNAG. Please refrain from contacting SNAG staff to check on the status of your refund, as we do not have the capacity to reply to individual requests at this time.
- What can I expect in terms of a refund?
If you submit a Conference Refund/Donation Form requesting a full or partial refund by April 15, you can expect to receive your refund within 90 days.In order to keep up with the demand while also keeping SNAG’s proverbial doors open, we will be processing refunds in the order in which the original registrations were received (i.e. those who registered in January will be refunded first, etc.).
You can view a full refund schedule HERE. Please note that $50 of each registration will be retained in accordance with our cancellation policy to help offset the extensive costs incurred in preparation for the conference.The following are non-refundable:
- Raffle Tickets
- Processing Fees
- Jury & application fees
- I made a reservation at the conference hotel when I registered. Do I need to cancel the reservation?
No need to cancel your reservation at the Sheraton Downtown Philadelphia (aka Philadelphia 201) if you made the reservation through SNAG’s registration portal. All reservations will be cancelled automatically.
- I have a question that concerns my SNAG membership. Who should I contact?
Contact Tara Jecklin in the SNAG Office at firstname.lastname@example.org with membership inquiries or general questions about SNAG.